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Kaji Support

获取卡片管理、消费记录、位置提醒、Siri 集成与 iCloud 同步相关帮助。

最后更新 2026年5月21日
支持邮箱 infox.feedback@gmail.com
回复时间 通常 3 个工作日内
Support Overview

联系我们

如果你在使用 Kaji 时遇到卡片数据异常、消费记录错误、位置提醒不触发、Siri 快捷指令失效或 iCloud 同步问题,请通过下方邮箱联系我们。

infox.feedback@gmail.com

适用事项:卡片数据异常、消费记录错误、位置提醒失效、Siri 集成问题、同步冲突。

  • 设备型号与系统版本
  • App 版本号
  • 问题所属模块(卡片管理/消费记录/位置提醒/Siri/同步)
  • 问题复现步骤与预期结果
  • 截图或录屏(可脱敏)
App

应用信息

  • 应用名称:Kaji / 卡记
  • 应用类型:会员卡管理与消费追踪
  • 核心流程:添加卡片 → 消费记录 → 到期提醒 → 位置感应
  • 支持平台:iPhone、iPad (iOS 26+)
  • 账号能力:Sign in with Apple
  • 同步能力:iCloud CloudKit 同步
Help Topics

我们可以帮助你的事项

  • 卡片添加失败、数据保存异常
  • 消费/充值记录错误、撤销操作不生效
  • 位置提醒不触发、门店识别不准确
  • Siri 快捷指令失效、无法语音操作
  • 到期日历显示异常、续期操作问题
  • 卡片图标或颜色选择问题
  • iCloud 同步延迟、数据冲突
  • 卡片归档与恢复操作
FAQ

常见问题

1. 如何联系 Kaji 支持团队?

请发送邮件至 infox.feedback@gmail.com。建议附上设备信息、系统版本、App 版本与问题截图,便于快速定位。

2. 金额卡、次卡和期限卡有什么区别?

金额卡记录余额(如储值卡),支持消费、充值、改余额操作。次卡记录剩余使用次数(如健身卡),每次使用减 1。期限卡记录有效期限(如会员卡),到期前 14 天自动提醒。

3. 位置提醒如何工作?
  1. 在添加或编辑卡片时,搜索并选择门店位置。
  2. 设置提醒范围(默认 200 米)。
  3. 到达门店附近时,系统自动弹出卡片通知。
  4. 支持"同名门店都可用"模式,识别连锁品牌其他门店。
4. Siri 支持哪些操作?

支持语音查询余额、记录消费、查看即将到期的卡片等操作。在设置中可管理 Siri 快捷指令。

5. 到期日历怎么用?

点击首页日历图标进入月度视图。红色标记表示已过期,黄色标记表示 14 天内到期,可点击卡片查看详情或续期。

6. 如何撤销一笔操作?

消费或充值后,屏幕底部会出现撤销横幅,5 秒内点击即可恢复。超过 5 秒后需手动在交易历史中调整。

7. 数据会在设备间同步吗?

启用 iCloud 同步后,卡片数据和交易记录会自动在 iPhone、iPad 之间同步。需使用同一 Apple ID。

8. 归档的卡片还能恢复吗?

可以。归档的卡片不在主列表中显示,但你可以在设置或归档列表中找到并恢复它们。

9. 数据会丢失吗?

数据默认存储在设备本地(Core Data),启用 iCloud 后自动备份同步。建议定期检查同步状态确保数据安全。

Template

故障反馈建议模板

邮件主题

Kaji 支持请求

邮件内容

  • 设备型号:
  • 系统版本:
  • App 版本号:
  • 问题模块(卡片管理/消费记录/位置提醒/Siri/同步):
  • 问题描述:
  • 复现步骤:
  • 附件截图/录屏:
Privacy

隐私与条款

如需了解数据存储方式、权限使用与服务条款,请查看以下页面。

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Last updated May 21, 2026
Support email infox.feedback@gmail.com
Response time Usually within 3 business days
Support Overview

Contact

If you need help with Kaji, including card data issues, transaction errors, location reminder failures, Siri shortcut problems, or iCloud sync behavior, contact us below.

infox.feedback@gmail.com

Typical topics: card data anomalies, transaction errors, location reminder failures, Siri integration issues, and sync conflicts.

  • Device model and OS version
  • App version
  • Module involved (Card Management/Transactions/Location Reminders/Siri/Sync)
  • Reproduction steps and expected result
  • Screenshots or recordings (redacted if needed)
App

App Information

  • App name: Kaji
  • App type: Membership card management and expense tracking
  • Core flow: Add cards → Record transactions → Expiry reminders → Location awareness
  • Platform: iPhone, iPad (iOS 26+)
  • Account capability: Sign in with Apple
  • Sync capability: iCloud CloudKit sync
Help Topics

What We Can Help With

  • Card creation failures and data save anomalies
  • Transaction recording errors or undo not working
  • Location reminders not triggering or inaccurate store recognition
  • Siri shortcuts not working
  • Calendar display issues or renewal problems
  • Card icon or color selection issues
  • iCloud sync delays and data conflicts
  • Card archiving and restoration
FAQ

Frequently Asked Questions

How do I contact Kaji support?

Email infox.feedback@gmail.com. Include device details, OS version, app version, and screenshots for faster diagnosis.

What is the difference between amount, count, and period cards?

Amount cards track balance (e.g., stored-value cards), supporting spend, top-up, and balance adjustment. Count cards track remaining uses (e.g., gym passes), decreasing by 1 per use. Period cards track expiration dates (e.g., membership cards), with automatic 14-day expiry warnings.

How do location reminders work?
  1. Search and select a store location when adding or editing a card.
  2. Set the reminder radius (200 meters by default).
  3. A card notification appears automatically when you arrive near the store.
  4. The "Same chain stores" mode recognizes other locations of the same brand.
What can Siri do?

Siri supports voice queries for balance, recording expenses, checking expiring cards, and more. Manage Siri shortcuts in Settings.

How do I use the expiry calendar?

Tap the calendar icon on the home screen for a monthly view. Red marks indicate expired cards, yellow marks indicate cards expiring within 14 days. Tap a card to view details or renew.

How do I undo a transaction?

After spending or topping up, an undo banner appears at the bottom of the screen. Tap it within 5 seconds to revert. After 5 seconds, you'll need to manually adjust in transaction history.

Will my data sync across devices?

With iCloud sync enabled, card data and transaction records sync automatically between iPhone and iPad using the same Apple ID.

Can archived cards be restored?

Yes. Archived cards are hidden from the main list but can be found and restored in Settings or the archive list.

Will my data be lost?

Data is stored locally (Core Data) by default and backed up automatically with iCloud. Check sync status regularly to ensure data safety.

Template

Support Email Template

Subject

Kaji Support Request

Include

  • Device model
  • OS version
  • App version
  • Module (Card Management/Transactions/Location Reminders/Siri/Sync)
  • Issue description
  • Reproduction steps
  • Screenshots or recordings
Privacy

Privacy and Terms

For details about data storage, permissions, and service terms, use the links below.

The links above switch to English pages automatically when site language changes.