应用信息
- 应用名称：InfoX
- 应用类型：智能生活数据管理工具
- 核心功能：记账、流量短信解析、取件码提醒、12306 行程信息管理、小组件
- 支持平台：iPhone、iPad、Apple Watch
- 同步方式：本地存储，可选 iCloud 同步
InfoX Support
数据同步、提醒、解析与功能反馈的统一支持入口。
Support Overview
联系我们
如果你在使用 InfoX 时遇到同步异常、提醒未触发、内容解析不正确、Widget 或 Apple Watch 显示异常等问题，或者想提交功能建议，可以通过下方邮箱联系我们。
infox.feedback@gmail.com
适用事项：同步问题、提醒问题、短信或车票解析异常、Widget 问题、购买/恢复购买问题、功能建议。
- 设备型号与系统版本
- App 版本号
- 问题发生步骤
- 是否已开启 iCloud / 通知 / 日历 / 提醒事项权限
- 截图、录屏或示例内容（如有）
我们可以帮助你的事项
- iCloud 同步未更新或设备间数据不一致
- 通知、日历、提醒事项权限导致功能受限
- 电信短信解析结果不准确
- 12306 车票信息、取件码提醒异常
- Widget 或 Apple Watch 显示不同步
- 应用启动异常、闪退或卡顿
- 购买、恢复购买与订阅相关问题
- 功能优化建议
FAQ
常见问题
1. 如何联系 InfoX 支持团队？
你可以直接发送邮件至 infox.feedback@gmail.com。建议同时附上设备信息、系统版本、App 版本号和问题截图，以便更快定位。
2. iCloud 同步没有生效怎么办？
- 确认设备已登录同一个 Apple ID。
- 确认系统已开启 iCloud，且应用同步权限已开启。
- 保持网络稳定，等待几分钟后重试。
- 重启应用，再检查另一台设备是否刷新。
如果仍不同步，请将设备列表、问题时间和截图发送给我们。
3. 为什么通知、日历或提醒事项功能不能用？
InfoX 的部分功能依赖系统权限。请检查是否已授予通知、日历、提醒事项权限。若此前拒绝过，可在 iOS 设置中重新开启。
4. Widget 或 Apple Watch 数据没有及时更新怎么办？
请先确认主应用内数据已成功保存，并检查小组件或手表端是否与主应用使用同一套数据源。如果你刚刚修改过数据，系统可能会有短暂刷新延迟。若持续异常，请附上设备型号和刷新前后的截图反馈。
5. 电信短信、取件码或 12306 信息解析不准确怎么办？
不同短信模板、运营商格式或票务文本格式可能存在差异。请将脱敏后的原始文本、预期结果和实际结果一起发送到支持邮箱，我们会用于定位解析规则问题。
6. 应用会把我的数据上传到你们服务器吗？
不会。InfoX 默认仅在设备本地处理和存储数据；如你主动开启 iCloud，同步由 Apple CloudKit 处理，而不是由我们自建服务器接收。
7. 更换设备后还能继续使用原来的数据吗？
如果你此前已开启 iCloud 并使用同一个 Apple ID，数据通常会通过 Apple 的同步机制在新设备上恢复。若你只使用本地存储且未同步，卸载或更换设备后本地数据可能无法自动迁移。
8. 购买或恢复购买没有生效怎么办？
请先确认你使用的是购买时相同的 Apple ID，并检查网络连接是否正常。如果应用支持恢复购买，请在购买入口尝试恢复；若仍异常，请发送问题截图和购买时间给我们。
9. 如何提交功能建议？
欢迎直接发送邮件至 infox.feedback@gmail.com。建议一并说明使用场景、当前痛点和你期望的改进效果，这样更有助于我们评估优先级。
Support Overview
Contact
If you need help with InfoX, including sync issues, reminder problems, parsing errors, widget or Apple Watch display issues, or feature requests, please contact us using the email below.
infox.feedback@gmail.com
Typical topics: sync issues, reminder issues, SMS or ticket parsing issues, widget issues, purchase or restore purchase issues, and feature feedback.
- Device model and OS version
- App version
- Steps to reproduce
- Whether iCloud, notifications, calendar, or reminders permissions are enabled
- Screenshots, screen recordings, or sample content if available
App Information
- App name: InfoX
- App type: smart life data management tool
- Core features: accounting, telecom SMS parsing, pickup reminders, 12306 trip management, widgets
- Platforms: iPhone, iPad, Apple Watch
- Storage model: on-device by default, optional iCloud sync
What We Can Help With
- iCloud sync not updating or inconsistent across devices
- Features limited by notification, calendar, or reminders permissions
- Telecom SMS parsing inaccuracies
- 12306 trip info or pickup reminder problems
- Widget or Apple Watch content not refreshing
- App launch issues, crashes, or performance problems
- Purchase, restore purchase, or subscription questions
- Feature requests
FAQ
Frequently Asked Questions
How do I contact InfoX support?
Email us at infox.feedback@gmail.com. Including your device info, OS version, app version, and screenshots will help us diagnose the issue faster.
What should I do if iCloud sync is not working?
- Make sure all devices are signed in to the same Apple ID.
- Confirm that iCloud is enabled and InfoX has sync access.
- Keep the network stable and wait a few minutes.
- Restart the app and check the other device again.
If the issue continues, send us the device list, approximate time of the issue, and screenshots.
Why are notifications, calendar, or reminders features unavailable?
Some InfoX features depend on system permissions. Please check whether notifications, calendar, and reminders access has been granted. If you denied them before, you can re-enable them in iOS Settings.
What should I do if widgets or Apple Watch data do not update?
First confirm the latest data has been saved in the main app and that the widget or watch is reading the same data source. System refreshes may be delayed briefly after changes. If the issue persists, send us the device model and before/after screenshots.
What if telecom SMS, pickup code, or 12306 parsing is inaccurate?
Different carriers and message templates may vary. Please send us a redacted copy of the original text, the expected result, and the actual result so we can investigate the parsing rules.
Does InfoX upload my data to your servers?
No. InfoX stores and processes data on-device by default. If you enable iCloud, synchronization is handled by Apple CloudKit rather than our own servers.
Can I keep my data when switching devices?
If you enabled iCloud and use the same Apple ID, your data will usually sync to the new device through Apple services. If you only used local storage without sync, local data may not transfer automatically.
What should I do if a purchase or restore purchase does not work?
Please make sure you are using the same Apple ID used for the purchase and that your network is working properly. If the app supports restore purchase, try that from the purchase entry point. If it still fails, send us screenshots and the purchase time.
How do I submit a feature request?
Email us at infox.feedback@gmail.com and describe your use case, the current pain point, and the improvement you want to see.
Support Email Template
Subject
InfoX Support Request
Include
- Device model
- OS version
- App version
- Issue description
- Steps to reproduce
- Whether iCloud, notifications, calendar, and reminders are enabled
- Screenshots or screen recordings
Privacy and Terms
For details about on-device storage, iCloud sync, permission usage, and service terms, use the links below.